Anti-Discrimination Policy

Anti-Discrimination Policy

DISCRIMINATION IS AGAINST THE LAW

Premier Family Medical complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Premier Family Medical does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Premier Family Medical provider free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print and other formats)
  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
If you need these services, contact Val Jensen, Section 1557 Coordinator at 801-855-3841. If you believe that Premier Family Medical has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance within 60 days with:

   Val Jensen
   Section 1557 Coordinator
   226 North 1100 East
   American Fork, UT 84003
   Phone: 801-855-3841 Fax: 801-855-2910
   vjensen@premierfamily.net

A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought. The coordinator shall conduct an informal but thorough investigation of the complaint and issue a written decision on the matter no later than 30 days after its filing. You can also appeal the decision by writing to the Administrator of Premier Family Medical within 15 days of receiving the decision. The Administrator shall issue a written decision in response to the appeal no later than 30 days after its filing.

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights
  • Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • By mail at
        US Department of Health and Human Services
                                                          200 Independence Ave. SW
                                                          Room 509F HHH Building
                                                          Washington, DC 20201

  • By phone at 1-800-368-1019; 800-537-7697 (TDD)
  • Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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